Privacy Policy

Last updated: February 14, 2025

This Privacy Policy describes how Columbus Grout and Tile Repair ("we," "us," or "our") collects, uses, and discloses your information when you use our website www.columbusgroutandtilerepair.com (the "Site").

Information We Collect

Information You Provide to Us

When you submit forms on our Site, we collect information that you voluntarily provide to us, including:

Name
Email address
Phone number
Physical address where service is needed
Project details and descriptions
Photos you upload of your project
How you heard about our services

Automatically Collected Information

When you visit the Site, we automatically collect certain information about your device, including:

IP address
Browser type
Operating system
Pages viewed
Time spent on pages
Referral source

How We Use Your Information

We use the information we collect to:

Provide quotes and services you request
Communicate with you about your service needs
Improve our website and services
Send you marketing communications (with your consent)
Comply with legal obligations

Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information with:

Service providers who assist our operations
Professional advisors (e.g., lawyers, accountants)
Law enforcement when required by law

Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Opt-out of marketing communications

Cookies

We use cookies and similar tracking technologies to improve your browsing experience. You can set your browser to refuse cookies, but this may limit some site functionality.

Children's Privacy

Our Site is not directed to children under 13. We do not knowingly collect information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Contact Us

If you have questions about this Privacy Policy, please contact us

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA). Please contact us for more information about these rights.